Friday, May 13, 2011

Blogger's Back and I'm Pissed

After nearly 20 hours of being down with no attempt to explain why, Blogger, which hosts this and many other blogs, is back up. I'm not happy that the explanation was not forthcoming. Being down is common, easy to explain and forgivable. Giving no explanation is one of the stupidest mistakes a business can make and it seems to be common with technical types who believe the rest of us to be incapable of understanding their world.

Maybe we won't understand what is going on, but a simple message like, "We are having some problems that we don't fully understand and our engineers are working as hard as they can to get your blog back in operation. We would give you a timeline if we could, but until we figure out what the problem is, it would only be a guess. Please bear with us. We appreciate your support and value your blog."

Simple, easy and smart. What we got from Blogger was none of that.

1 comment:

  1. First, as usual, I thought it was my fault. Did I do something to make blogger angry?