|This is the old way newspapers ran. It worked.|
Anita says The Times does not have an e-mail address for her (that didn't exist when she began subscribing) and that calls to the office were met with "our system is down" bullshit. Her request could not be processed. The response to the post was universally frustrated for those trying to get access to TRT's All Access.
Glitches in new systems are not new at the paper. I remember well some years ago when The Times bought a new $36 million press and disassembled the old press and sold it before even testing the new one. Of course, the new one didn't work and the papers had to be sent to Greensboro for some time to be printed. During that time, Times technicians were learning to run the German press, with a team flown in from Germany to oversee it.
That was enormously expensive, embarrassing and telling for a company that couldn't shoot straight. The aim doesn't seem any better these days and the readers--growing fewer daily--are ready to do what I do: simply ignore TRT, for the most part. That's sad because the newspaper has traditionally been a good community's strongest and most cohesive feature. And, as I keep saying, the paper has some excellent journalists.