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| You want WHAT?!? |
Good customer service. I just got off the phone with the tech services division of an Internet provider and I feel good about having called. I have some minimal technical capability, but it is by no means thorough, and occasionally it needs a boost. In the past, that boost has been difficult to follow because the technicians have tended to condescend and explain in language I could not understand.
That has changed with a large number of technical assistance services, both nationally and locally. They take the time to tell me what I'm doing, why, and how it all ties together. I learn that way and very often I don't need to call twice for the same problem, saving them time and money and me time and frustration. It is a good system and it would work across the board for any business providing service.
I recall hearing my mother on the phone one day with a telephone problem, talking to somebody with AT&T. She said, "The only thing you offer is service, right? So, serve me, please. That's what I'm paying for. And it's all I'm paying for."
It's nice to know that good customer service is still being appreciated. To know that technicians are being treated with the same level of respect that they treat their customers with can be very touching on the employee's part. I hope you experience consistently good customer service from now on, Dan. All the best to you! :)
ReplyDeleteTom Coshow @ TeleDirect