UPDATE: A cox service person called at 2 p.m. and cheerfully asked if I'd like them to install today (I have an appointment and can't). We're scheduled at 8 a.m. tomorrow. Amazing what a little blog post can do, especially when all that Facebook followup gets people talking about certain cable companies in ways that countermand that expensive advertising.
Cox Communications in Roanoke, which has provided internet service for me personally and for our business, Valley Business FRONT magazine, since its inception nearly two years ago, has been advertising its quality service. In last year's "Best of ..." issue, FRONT named Cox the best service company in the region.
Something has changed.
We have moved our offices into the heart of downtown Roanoke (as of July 1) and we still don't have internet service. We notified Cox in mid-June that we were moving. We were told it didn't do conversations the last week of the month. But this is July 8. Eight days into the month and I still can't work out of the office.
Best service company in the region? In the past, yes. Right now, no. Not close. We'll keep you informed about just how long this conversion takes. Should be an interesting case study. If it goes much longer, we're going to call Verizon.